Versand

Thank you for shopping at Sauna-Box. We are committed to delivering your wellness essentials as quickly and safely as possible.

1. Order Processing Time

All orders are processed within 2–3 business days.

  • Business Days: Monday through Friday (excluding weekends and holidays).

  • Order Confirmation: You will receive an email confirmation immediately after placing your order.

  • Shipping Notification: Once your order has been handed off to the carrier, you will receive a second email containing your tracking number.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. While we strive to meet all delivery timelines, please note that "Delivery Estimates" are provided by the carrier and are not guaranteed.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 12–17 Business Days Calculated at Checkout
Expedited Shipping 10–12 Business Days Calculated at Checkout

3. Tracking Your Order

Once your order has shipped, you can track its progress using the tracking number provided in your shipping confirmation email. Please allow 24–48 hours for the tracking information to update on the carrier's website.

4. Shipping Locations

Currently, we ship to [Insert Countries, e.g., United States, Canada, Europe]. Please ensure your shipping address is correct at checkout, as we cannot redirect packages once they are in transit.

5. Damages & Issues

Sauna-Box is not liable for products damaged or lost during shipping. However, we care about your experience. If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team at services.sauna-box.store so we can assist you in filing a claim with the carrier.

6. International Shipping (If Applicable)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sauna-Box is not responsible for these charges if they are applied and are your responsibility as the customer.